Privacy Policy
Your privacy is very important to iWeekender Inc. (“We” / “Us”). We understand you
(“User” or “you”) want to use the services rendered by Us on the Internet site at the address
www.iweekender.com (“Site”) or in our application ("App"). We understand you want to remain in control of your personal
information when you use the Site or the App and that We must earn and retain your trust. This Privacy
Notice sets out how We use your personal data and with whom it is shared. We also include a
summary of the data privacy rights.
When using the Site or the App, you are consenting to the practices set forth in this Privacy Notice.
Personal Data
As We provide access to the Site or the App to you, We may collect and use limited categories of personal
data. In summary, personal data includes information that is attributable to a specific individual.
As We provide access to the Site or the App to you, We may collect and use limited categories of personal
data. In summary, personal data includes information that is attributable to a specific individual.
A summary of this data is:
- family name, name, patronymic;
- contact telephone number;
- e-mail address;
- date of birth;
- passport details;
- login and password used by the User to sign in to the Site or App;
- password validation;
- a password hint to help you to recall your password;
The Site is not designed for, or intentionally targeted at, children under 18 years of age. Children (persons under the age of 18) are not eligible to use the Site unsupervised. It is not our policy to intentionally collect or maintain information about anyone under the age of 18 and we ask that children do not submit any personal data to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.
A summary of this data is:
- family name, name, patronymic;
- contact telephone number;
- e-mail address;
- date of birth;
- passport details;
- login and password used by the User to sign in to the Site or App;
- password validation;
- a password hint to help you to recall your password;
The Site is not designed for, or intentionally targeted at, children under 18 years of age. Children (persons under the age of 18) are not eligible to use the Site unsupervised. It is not our policy to intentionally collect or maintain information about anyone under the age of 18 and we ask that children do not submit any personal data to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.
What we do with it
We use the information collected about you for various purposes. Your personal data may be used
in the following ways:
Customer Service: We provide international customer service via our help-center. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you find appropriate accommodations and responding to any questions you might have about your reservation (plus any other questions, too).
Customer Service: We provide international customer service via our help-center. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you find appropriate accommodations and responding to any questions you might have about your reservation (plus any other questions, too).
Account Facilities: iWeekender.com users can create a user account on our websites or apps. We
use the information you give us to administer this account, allowing you to do a number of useful
things. You can manage your bookings or other purchases, take advantage of special offers, make
future reservations easily, and manage your personal settings.
Marketing Activities: We also use your information for marketing activities. These activities may
include:
Using your contact information to send you news of travel-related products and services when you make a reservation with us or set up a user account. You can unsubscribe from these marketing communications quickly, easily and anytime – just click on the "Unsubscribe" link included in every newsletter.
Based on the information you share with us, individualized offers might be shown to you on the iWeekender.com website, in mobile apps, or on third-party websites/apps (including social media sites). These might be offers you can book directly on the iWeekender.com site, or third-party offers or products we think you might find interesting. Based on information we receive from third parties, we aim to ensure that iWeekender.com ads shown to you on other websites or apps are as relevant to you as possible.
When you participate in other promotional activities (such as sweepstakes, referral programs or competitions), relevant information will be used to administer these promotions.
Using your contact information to send you news of travel-related products and services when you make a reservation with us or set up a user account. You can unsubscribe from these marketing communications quickly, easily and anytime – just click on the "Unsubscribe" link included in every newsletter.
Based on the information you share with us, individualized offers might be shown to you on the iWeekender.com website, in mobile apps, or on third-party websites/apps (including social media sites). These might be offers you can book directly on the iWeekender.com site, or third-party offers or products we think you might find interesting. Based on information we receive from third parties, we aim to ensure that iWeekender.com ads shown to you on other websites or apps are as relevant to you as possible.
When you participate in other promotional activities (such as sweepstakes, referral programs or competitions), relevant information will be used to administer these promotions.
Communicating With You: There may be other times when we get in touch with you, including by
email, mail, phone or text message – which method we choose depends on the contact
information you’ve previously shared with us. And we process the communications you send to us.
There could be a number of reasons for this, including:
Responding to and handling any requests you or your booked accommodations have made. iWeekender.com also offers guests and accommodation partners various means to exchange information, requests, and comments about accommodations and existing reservations directed through iWeekender.com.
If you haven't finalized a reservation online, we might email you with a reminder to continue with your reservation. We believe that this additional service benefits you as it allows you to continue with a reservation without having to search for accommodations or fill in your reservation details again.
When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with iWeekender.com.
We may also send you other material related to your reservations, like how to contact iWeekender.com if you need assistance while you're away, and information that we feel might be useful to you in planning your trip or getting the best out of your stay. We may also send you material related to upcoming reservations or a summary of previous reservations you made through iWeekender.com.
Even if you don't have an upcoming reservation, we may need to send you other administrative messages, which can include security alerts.
Responding to and handling any requests you or your booked accommodations have made. iWeekender.com also offers guests and accommodation partners various means to exchange information, requests, and comments about accommodations and existing reservations directed through iWeekender.com.
If you haven't finalized a reservation online, we might email you with a reminder to continue with your reservation. We believe that this additional service benefits you as it allows you to continue with a reservation without having to search for accommodations or fill in your reservation details again.
When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with iWeekender.com.
We may also send you other material related to your reservations, like how to contact iWeekender.com if you need assistance while you're away, and information that we feel might be useful to you in planning your trip or getting the best out of your stay. We may also send you material related to upcoming reservations or a summary of previous reservations you made through iWeekender.com.
Even if you don't have an upcoming reservation, we may need to send you other administrative messages, which can include security alerts.
Market Research: We sometimes ask our customers to take part in market research. Any
additional personal details that you give us as part of the market research will be used only with
your consent.
Promotion of a Safe and Trustworthy Service: In order to create a trustworthy environment for you, your fellow travelers, iWeekender.com’s business partners, and our accommodation partners, we may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and reservations. For such purposes, we may have to put certain reservations on hold.
Promotion of a Safe and Trustworthy Service: In order to create a trustworthy environment for you, your fellow travelers, iWeekender.com’s business partners, and our accommodation partners, we may use personal data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, including the authentication of users and reservations. For such purposes, we may have to put certain reservations on hold.
Improving Our Services: We also use personal data for analytical purposes. This is part of our drive
to improve our services and enhance the user experience, but can also be used for testing
purposes, troubleshooting and to improve the functionality and quality of our online travel
services. The main goal here is to optimize and customize our online platform to your needs,
making our site easier and more enjoyable to use.
Guest Reviews and Other Destination-related Information: During and after your trip you book
through us, you may be invited to submit a guest review. We may also enable guests traveling with
you, or on whose behalf you've booked, to provide a review. This invite may ask for information
about the accommodations, the destination, and other services you might have booked through
iWeekender.com (like attractions).
Account holders can choose to display a review with a screen name instead of their real name (which can be selected in the user account facility). In addition to this, your review can be displayed anonymously. By completing a guest review, you're agreeing that it can be displayed (as described in detail in our Terms & Conditions) on, for example, the relevant accommodation information page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the website of the relevant accommodations or business partner’s website. This is to inform other travelers about the quality of the accommodations you stayed in, the destination you picked, or other services you used.
If you indicate whether a guest review is helpful or not, we'll aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your lists or in other destination-related information you share with us in an anonymous form, unless you've included this information in your public profile. This is to help other travelers like you find the right destination and the best accommodations for their needs.
Account holders can choose to display a review with a screen name instead of their real name (which can be selected in the user account facility). In addition to this, your review can be displayed anonymously. By completing a guest review, you're agreeing that it can be displayed (as described in detail in our Terms & Conditions) on, for example, the relevant accommodation information page on our websites, on our mobile apps, on our social media accounts and social media apps, or on the website of the relevant accommodations or business partner’s website. This is to inform other travelers about the quality of the accommodations you stayed in, the destination you picked, or other services you used.
If you indicate whether a guest review is helpful or not, we'll aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your lists or in other destination-related information you share with us in an anonymous form, unless you've included this information in your public profile. This is to help other travelers like you find the right destination and the best accommodations for their needs.
Call Monitoring: When you make calls to our Customer Service Team, iWeekender.com uses an
automated telephone number detection system to relate your telephone number to your existing
reservations – this can help save time for both you and our customer support staff. Our customer
service staff may still ask for authentication, which ensures your reservation details are kept
confidential.
During calls with iWeekender.com support staff, live listening may be done or calls may be
recorded for quality control and training purposes. Recordings are kept for a limited amount of
time and automatically deleted, unless iWeekender.com has a legitimate interest to keep such
recording for a longer period (as reasonably necessary), including for fraud investigation purposes.
Any call recordings will be handled in accordance with this Privacy Statement.
Legal Purposes: Finally, in certain cases we may need to use your information to handle and
resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use
of the iWeekender.com online reservation service, as reasonably expected.
To process your information as described above, we rely on the following legal bases:
Performance of a Contract: The use of your information may be necessary to perform the contract
that you have with us. For example, if you use our services to make an online reservation, we'll use
your information to carry out our obligation to complete and administer that reservation under the
contract that we have with you.
Legitimate Interests: We may use your information for our legitimate interests, such as providing
you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud
detection and legal purposes.
Consent: We may rely on your consent to use your personal information for certain direct
marketing purposes. You can withdraw your consent anytime by contacting us at any of the
addresses at the end of this Privacy Statement.
For the purposes of providing the service on the Site (“Service”) and also for marketing purposes
where the Users have consented to receive marketing communications. We are permitted to
process the User’s personal data because it is required to comply with our legal obligations and/or
our contractual obligations to the User to process the data. Where the User has consented to
being notified about other services and products We offer, we also rely on the User’s consent. We
cannot render the Services unless the Users agrees, in advance, to the disclosure of their personal
information to Us.
For your convenience, you may prefer to create an online customer profile by providing us with
details of events that may interest you, payment and billing information, delivery address, and/or
other personal information. This information will be used to assist you in purchasing tickets more
efficiently.
No third parties have access to the User’s personal data unless we are allowed in law or contract
to share the User’s personal data or we are required to do so for our legal and/or regulatory
requirements or other legitimate business interests. (In any event, no such third party is allowed to
separately contact you at any time for any reason.)
We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
We may share your personal data with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of our business to such business entity.
We will require any such successor business entity to honor the terms of this Privacy Notice.
We may share your personal data (excluding credit or bank card details) with certain selected iWeekender partners. If you opt in, these partners may use your personal data to contact you regarding related sites which they think may be of interest to you as a iWeekender customer. These partners will be based worldwide and by agreeing to this Privacy Notice, you are consenting to the transfer of your personal data to these selected partners regardless of where they are based.
We have a reasonable and appropriate data security framework in place to oversee the effective and secure processing of the User’s personal data in iWeekender. More information on this framework can be obtained from our representative whose email address is at the end of this Privacy Notice.
We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
We may share your personal data with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of our business to such business entity.
We will require any such successor business entity to honor the terms of this Privacy Notice.
We may share your personal data (excluding credit or bank card details) with certain selected iWeekender partners. If you opt in, these partners may use your personal data to contact you regarding related sites which they think may be of interest to you as a iWeekender customer. These partners will be based worldwide and by agreeing to this Privacy Notice, you are consenting to the transfer of your personal data to these selected partners regardless of where they are based.
We have a reasonable and appropriate data security framework in place to oversee the effective and secure processing of the User’s personal data in iWeekender. More information on this framework can be obtained from our representative whose email address is at the end of this Privacy Notice.
How long we keep it
We retain the User’s personal data for the period for which we provide the User with the Service
and for a further period of seven months to comply with applicable laws to keep the User’s
personal data and for our legitimate business interests in maintaining records for this period.
After this period has expired, the personal data relating to the User’s use of the Site will be
deleted. Any personal data which the User has provided to us for marketing purposes will be kept
until the User notifies us that he/she no longer wishes to receive this information.
You may opt in at any time to occasionally receive updates from us about ticket sales in your area, special offers, new services, and other items that may be of interest to you via email. Where previous indication of consent has been provided, it is possible for you to opt out at any time, in order to no longer receive these types of messages either through an opt out feature in the message or through your personal account settings.
You may opt in at any time to occasionally receive updates from us about ticket sales in your area, special offers, new services, and other items that may be of interest to you via email. Where previous indication of consent has been provided, it is possible for you to opt out at any time, in order to no longer receive these types of messages either through an opt out feature in the message or through your personal account settings.
Response to “Do Not Track” Signals
Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform
standards for “Do Not Track” signals have not yet been adopted, We do not process or respond to
“Do Not Track” signals
Third Party Links and Websites
The Site may contain links to other websites for which We are not responsible. By clicking on any
such links, you are entering another website which will contain content and practices for which We
have no responsibility. We therefore encourage you to read the privacy statements of all such sites
independently as their policies may be materially different from this Privacy Notice. Please note
that it is your responsibility to maintain the secrecy of your passwords. Please be vigilant with this
information, especially whenever you are online.
We may use third-party advertising companies, to serve or track ads on the Site and other websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.
We may use third-party advertising companies, to serve or track ads on the Site and other websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness and to provide advertisements about goods and services that may be of interest to you.
What are the User’s rights?
If at any point the User believe the information we process is incorrect or out of date, the User may
request access to the personal data we hold about the User and/or to have it corrected or deleted
or restrict the processing of the User’s personal data.
If the User requests access to the User’s personal data, we will respond within 5 (five) calendar days from the date of the User’s request.
If the User wishes to raise a complaint on how we have handled the User’s personal data, the User can contact our data protection representative (email address office@iweekender.com who will investigate the matter and respond to the User.
If the User is not satisfied with our response, the User can complain to the supervisory authority in the User’s jurisdiction.
If you have any questions on the Privacy Notice or on how we collect and use your personal information, please contact us at office@iweekender.com.
If the User requests access to the User’s personal data, we will respond within 5 (five) calendar days from the date of the User’s request.
If the User wishes to raise a complaint on how we have handled the User’s personal data, the User can contact our data protection representative (email address office@iweekender.com who will investigate the matter and respond to the User.
If the User is not satisfied with our response, the User can complain to the supervisory authority in the User’s jurisdiction.
If you have any questions on the Privacy Notice or on how we collect and use your personal information, please contact us at office@iweekender.com.
Updates
This Privacy Notice may be revised from time to time as we add new features and services, as laws
change, and as industry privacy and security best practices evolve. We display an effective date on
the policy in the upper right corner of this Privacy Notice so that it will be easier for you to know
when there has been a change. If we make any change to this Privacy Notice regarding use or
disclosure of personal data, we will provide advance notice on the Site. Small changes or changes
that do not significantly affect individual privacy interests may be made at any time and without
prior notice.
